Frequently Asked Questions
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Where can I send inquiries or bug reports?I sent an inquiry, but haven't received a response.
I'd like to make a derivative work.
Where can I send inquiries or bug reports?
The CARAVAN STORIES for PlayStation®4 administration team handles all information regarding bugs and fixes, so before sending in a report, check News, Current Support Status, and Frequently Asked Questions.
If these do not resolve your issue, send a report/inquiry using the following method.
- Game Title Screen > MENU > Contact
- CARAVAN STORIES for PlayStation®4 Contact Form
I sent an inquiry, but haven't received a response.
An automated receipt e-mail will be sent to the address entered by the user upon sending the inquiry.
If this e-mail was not received, it may have been sent to your spam folder or otherwise not received due to domain-level blocking, so check your settings.
[Domain Whitelist Settings]
Change these settings so that you're able to receive e-mails from the domain "@caravan-stories-ps4.com".
[E-mail Address Whitelist Settings]
Change these settings so that you're able to receive e-mails from the "support@caravan-stories-ps4.com" address.
*Check the help documentation for the e-mail software you use to find out how to change the domain/e-mail address whitelist settings, or send a support ticket to them.
Further, it may take some time to formulate a response, so we ask that you please wait.
Our support staff does not work on the weekends or during holidays, so a response will be on the next business day or thereafter. *We accept support tickets 24 hours a day, but responses to tickets will be from 10:00am to 5:00pm (excl. weekends and holidays).
I'd like to make a derivative work.
Check the Derivative Work Usage Guidelines for more information on creating derivative works.